Lake Laser Company – Terms and Conditions

Last Updated: April 12, 2025

Please read these Terms and Conditions carefully before using our website or placing an order with Lake Laser Company. By accessing our website or placing an order, you agree to be bound by these Terms and Conditions.

1. Definitions

  • “Company,” “We,” “Us,” or “Our” refers to Lake Laser Company.
  • “Customer,” “You,” or “Your” refers to the individual or entity placing an order with Lake Laser Company.
  • “Products” refers to the laser engraved and laser cut home decor, signs, wall art, business items, and other goods offered for sale by Lake Laser Company.
  • “Services” refers to the laser cutting and etching services provided by Lake Laser Company.
  • “Website” refers to LakeLaserCompany.com.
  • “Custom Order” refers to any order for Products that are personalized or made to Your specific design or specifications.
  • “RMA” refers to a Return Merchandise Authorization.
  • “IP Rights” refers to Intellectual Property Rights, including but not limited to copyright, trademarks, and design rights.

2. Order Acceptance and Fulfillment

  • Your order constitutes an offer to purchase our Products or Services. All orders are subject to acceptance by Us.
  • Confirmation of your order signifies that We have received your order but does not constitute acceptance of your offer. We reserve the right to accept or reject your order for any reason.
  • For regular orders, We aim to ship Products within seventy-two (72) hours of order acceptance. However, please allow seven (7) to ten (10) business days for delivery. These are estimated timelines and may vary.
  • For Custom Orders, shipment will occur seven (7) to ten (10) business days after Your confirmation of the final design.

3. Custom Orders and Personalization

  • When placing a Custom Order, You are responsible for providing accurate and complete design specifications, including any text, images, dimensions, and material preferences.
  • Upon submission of a custom design, We may provide a proof for Your review and approval. It is Your responsibility to carefully review the proof for any errors or omissions.
  • Once You acknowledge and agree to the final design, no further design changes will be accepted. Failure to thoroughly review and approve the design may result in Products that do not meet Your expectations, and additional charges may apply for any required revisions or remakes.
  • You warrant that You possess all necessary IP Rights to any design, text, logo, or other content submitted to Us for customization. You agree to indemnify and hold Lake Laser Company harmless from any claims arising from Your infringement of any third party’s IP Rights.

4. Pricing and Payment

  • All prices listed on our Website are in United States Dollars (USD) and are subject to change without notice.
  • Applicable sales tax will be added to the order total where required by law.
  • We accept the payment methods as indicated on our Website.
  • You agree to pay the full amount for Your order, including the cost of the Products, Services, applicable taxes, and shipping fees, as specified at the time of purchase.

5. Shipping and Delivery

  • We will ship Products to the shipping address provided by You during the order process. It is Your responsibility to ensure the accuracy of the shipping address.
  • Shipping costs will be calculated and displayed at checkout.
  • Estimated delivery times are provided for Your convenience and are not guaranteed. Delivery times may vary depending on the shipping method, destination, and other factors beyond our control.
  • Risk of loss and title for Products pass to You upon our delivery to the shipping carrier.  
  • We are not responsible for any delays or damages caused by the shipping carrier.  

6. Returns and Refunds

  • For non-custom Products, if You wish to request a refund, You must email [email address removed] to request a Return Merchandise Authorization (RMA) form within seventy-two (72) hours of receiving the Product.
  • No returns or refunds will be accepted without a valid RMA form.
  • The returned Product must be in its original, unused condition and packaging.
  • Once We receive the returned Product with a valid RMA and verify its condition, refunds will be processed within seventy-two (72) hours. The refund will be issued to the original payment method.
  • Custom Orders are generally non-refundable and cannot be returned unless there is a defect in craftsmanship or an error on Our part that deviates from the approved design. If You believe Your Custom Order has such a defect or error, You must contact us within seventy-two (72) hours of receiving the Product to discuss the issue.
  • Shipping costs are non-refundable unless the return is due to Our error.

7. Intellectual Property

  • All content on our Website, including but not limited to text, images, logos, designs, and software, is the intellectual property of Lake Laser Company and is protected by copyright, trademark, and other intellectual property laws. You may not use, reproduce, or distribute any content from our Website without our prior written consent.  
  • As stated in Section 3, You warrant that You have the necessary IP Rights for any content You provide for Custom Orders.

8. Limitation of Liability

  • To the fullest extent permitted by applicable law, Lake Laser Company shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising out of or relating to Your use of our Website, Products, or Services.  
  • Our total liability to You for any claim arising out of or relating to these Terms and Conditions or Your purchase and use of our Products or Services shall not exceed the total amount paid by You for the specific order in question.  

9. Disclaimer of Warranties

  • Our Products and Services are provided on an “as is” and “as available” basis without any warranties of any kind, express or implied, including but not limited to warranties of merchantability, fitness for a particular purpose, and non-infringement.  
  • We do not warrant that our Website will be uninterrupted or error-free, that defects will be corrected, or that our Website or the servers that make it available are free of viruses or other harmful components.  

10. Governing Law

  • These Terms and Conditions shall be governed by and construed in accordance with the laws of the State of Illinois, without regard to its conflict of law provisions.  

11. Donation Commitment

  • Lake Laser Company is committed to giving back to the community. We donate five percent (5%) of every purchase to charities that support children with rare diseases and kidney disease. The specific charities supported may vary at our discretion.

12. Changes to Terms and Conditions

  • We reserve the right to update or modify these Terms and Conditions at any time without prior notice. Any changes will be effective immediately upon posting on our Website. Your continued use of our Website or placement of orders after any such changes constitutes Your acceptance of the revised Terms and Conditions.  

13. Contact Information

If you have any questions or concerns regarding these Terms and Conditions, please contact us at:  

Lake Laser Company Email: [email protected], 217 454-8989, 316 N Spruce St Shelbyville IL 62565

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